FAQs

Payment

 

 

Credit Card online

We accept all major credit cards, except American Express. Please note, as is normal throughout Vietnam, a 3% bank service fee will be charged for payment by Visa and Mastercard and 3.5% for JCB cards.

To make a payment by credit or debit card please email us at info@classytravelvietnam.com , or fax us on  +84-4-39262598  or phone +84-4-39262599

We require the following information:

Card type (Visa or master only)
Card holder name
Card number
SBJ (3 digit security code)
Expiry date

 

Note: Credit Card ofline

If you still don't feel comfortable transmitting your credit card details on the Internet, we offer an alternative way for providing your credit card information.
At the first, make a reservation without providing any credit card detail. After you have made this reservation (not yet confirmed), you will receive an email message with the credit car from and please kindly fill and fax it to our office at Hanoi +84 (4) 39262598 or email to info@classytravelvietnam.com
Please be advised that if you do not guarantee your booking, your booking will be cancelled without further notice.

Please note this information is kept strictly confidential in line with our privacy policy (LINK TO PRIVACY POLICY SECTION).

 

By bank transfer
Please transfer payment to our bank account details as follows:Beneficiary name:
Beneficiary Account number:

Bank name:
Bank Address:
Bank Swift codes:

Please note that all bank fees should be paid by the customer.


Western Union
Please make a payment to the following details

Name:  
Surname: 
First name: 
Date of birth:  
Permanent address:  
ID card:  
Issued by:  
Please give us the 10 digit Money Transfer Control Number (MTCN) so that we can check with our local Western Union service. 

 

Paypal 
Please contact us direct if you have questions about the payment method or if you wish to pay by another means.

We will email you confirm once your payment has been received. Please confirm the preferred email address for us to use.
 

Deposit
Once you have chosen your preferred cruise we require a 30% deposit in order to secure your reservation.

 

Balance of Payment
The balance should be paid before the departure date. 
Failure to do so many result in your reservation being cancelled and there may be a penalty/administrative charge.
Reservations made 1 day before departure should be paid for at the time of reservation and are subject to availability

 

Confirmation
Once your deposit is received we will confirm your reservation by email (or by fax or post if you prefer) along with the relevant cruise information.